HYDERABAD: A district consumer forum here has directed an authorised seller and service centre of Honda to replace a two-wheeler and pay Rs 50,000 as compensation to a consumer for selling her a faulty scooter.
Ghori Meh Jabeen, the complainant, submitted that she purchased a Honda Dio from Raam Two Wheelers India Pvt Ltd for Rs 50,883 on November 21, 2016, and that it was hypothecated to a private finance firm. She said that since the day it was purchased, the vehicle had mechanical issues and had to be sent to the service enter multiple times to get the defects rectified.
The complainant said that when she was informed that the defects couldn’t be rectified, she asked the seller to replace the vehicle.
The opposite party, in its written version, submitted that every time the vehicle was brought to their centre, they have responded in time and attended to the problems brought to their notice and repaired the vehicle. They claimed that they are only authorized to sell and service the vehicles manufactured by Honda and have got nothing to do with the manufacturing of the vehicle.
The bench of Hyderabad III district consumer forum noticed that mechanical issues had cropped up very early, causing inconvenience to the complainant.
“When a customer purchases a brand-new vehicle, they rarely expect technical snags to crop up at regular intervals. The whole purpose of investing in a vehicle is lost if it has to be repaired constantly due to nagging problems,” the bench said.
“It’s a new vehicle and should not have so many nagging issues. The vehicle was within the period of warranty and it is the duty of the opposite party to satisfy their customer. Since the continuous mechanical problems have arisen in a new vehicle, the complainant is entitled to seek a replacement.”
Apart from directing the firm to replace the scooter and pay compensation, Rs 5000 was awarded towards costs of the complaint.